Your current location >> News
First Case Tried by the ¡°Touring Trial Point of Consumer Disputes¡± of Shanghai Hongkou District People¡¯s Court
[2018-01-05]

on jan. 5th, the ¡°touring trial point of consumer disputes¡± (ttpcd), which was founded jointly by shanghai hongkou district people¡¯s court (hereinafter referred to as ¡°hongkou court¡±)hongkou district consumer council, triedconcluded the first case after its establishment.

the case was about a sales contract dispute on an e-business platform. mr. li, one of the involved parties, bought a bluetooth speaker online. after receiving the itemtrying it out, he found that the speaker failed to reach his expectations. therefore he made a request of return to the seller in accordance with the ¡°7-day refund policy without reason¡± promised on the seller¡¯s webpage. however, the seller rejected his request on the ground that as was made clear on its webpage, commodities whose package was opened by the buyer were not eligible for refund. as the negotiation between the two parties failed, mr. li launched a complaint to hongkou district consumer council which is located at no.490, zhapu road. but the two parties still could not reach a consensus even under the mediation of the council. as a result, mr. li lodged a suit to hongkou courtthe case was then delivered to ttpcd. the two parties finally reached a reconciliation agreement of refund after a trial by the touring court,mr. li withdrew his litigation.

it is learnt that the establishment of ttpcd has provided a fast, effective platform to further resolve consumer disputes efficiently. hongkou court will continue to cooperate with hongkou district consumer council in the future in exploring how to draw on this platform to create a fine business environment for hongkou districtcontribute its part to the brand  building of ¡°shanghai services¡±, ¡°made in shanghai¡¯, ¡°shopping in shanghai¡±¡°shanghai culture¡±.  

>> Chinese Version
The English version of this article, which is translated from the Chinese version by CTPC, is for reference only and shall be subject to the corresponding contents on the Chinese webpage.
Copyright @2014 Shanghai High People's Court, All Rights Reserved.